d/technicalsupport· WARDOGS Hacks guide teamGuide-based Q&A

WARDOGS crashes on startup: what information should I include in a support ticket?

Closed thread Closed by archive

u/launch_helper_mike·last month

My friend is having a weird problem where WARDOGS closes almost immediately after launching.

We've already tried restarting the PC, but no luck.

If he contacts support, what should he include so they don't have to ask twenty questions first?

I'm thinking Windows version, hardware specs, when it started happening, and maybe a screenshot of the error.

Anything else useful?

comments 5

Replies are closed

u/exact_error_pls·4 weeks ago

Exact error message, if there is one. Even a screenshot is better than "it doesn't work."

u/after_patch_or_change·3 weeks ago

Include whether it started after a patch or after changing something on the PC.

u/list_what_you_tried·2 weeks ago

A short list of things already tried is useful too. Saves support from telling him to restart the computer again.

u/no_random_logs·last week

Don't attach random system files containing personal information. Only send logs that support specifically requests through an official channel.

u/launch_helper_mike·5 days ago

OP here. Good call on the error screenshot. I'll get him to collect the details first.